Case Study

investment

Transforming customer service through the Home Office

X8 Investimentos invested in Home Agent, the first company in Brazil to deliver full-service, home-based customer support operations — a clear example of innovation with social impact.

Founded to rethink the traditional contact center model, Home Agent leverages technology, data management, and a culture of trust to operate with professionals working from home — many of whom are mothers, people with disabilities, or residents of underserved communities often left out of the formal labor market.

Our investment focused on scaling operations, enhancing technological infrastructure, and driving commercial growth during a pivotal moment for remote work in Brazil. We believe in building more human, flexible, and efficient work models — and Home Agent is a leading example of that vision.